Television sources > FTA Receiver Support
Eliminating Transparency
DrSat:
--- Quote from: Bungo Pony on December 30, 2015, 06:51 PM ---I sent it back today. It should be arriving at the end of next week.
--- End quote ---
Not sure if you ever purchased items online in the past but you can't simply just ship back items that you don't like and expect to receive a full refund, especially with the fact that:
- It clearly states on your purchase invoice that "All items must come back in the same condition when purchased with all contents including packaging within 10 days." but you purchased this item well over 30 days ago.
- Your purchase invoice also indicates "No returns on any ATSC or FTA satellite receivers."
- You did not get an RMA number from us which is required for any returns or warranty repairs.
I'm sorry but I would strongly suggest contacting your shipping company to try and get your parcel back and avoid any further expenses as this shipment will be returned back to sender.
Bungo Pony:
--- Quote ---Not sure if you ever purchased items online in the past but you can't simply just ship back items that you don't like and expect to receive a full refund
--- End quote ---
It's not that I didn't like the unit, it's that it's UNUSABLE. This receiver has the quality of a prototype, NOT the quality of a "high end" receiver as you've advertised. If this device was actually able to change channels reliably, I would have kept it. The fact that it's not able to change channels consistently without needing to be rebooted after 15 minutes of useage was the nail in the coffin for me. This is NOT what I expected to see from a "high end" receiver.
I cannot use this receiver because it's defective. And you're telling me that I'm forced to eat my $250 because it's supposed to be defective?
Before I sent this unit back, I took some video of how badly it functions. I have a high traffic blog and two youtube channels where I write about some of the feeds I find. I'm going to be writing a review of this terrible product along with my inability to return it. Nobody else deserves to be screwed over by this piece of junk.
DrSat:
What you are describing is NOT typical behaviour for this unit so either something with your system is conflicting with the receiver or there might be a hardware issue with the unit itself.
We would certainly not sell any product which has to be restarted every 15 minutes and have not experienced the issues you have described when using this receiver on properly installed systems for several of our customer's including the one in our retail store which is on almost all the time. As previously noted, we do know that with all AzBox receivers, it is very important that your coax is grounded as these receivers tend to operate erratically when used on an ungrounded system. Also we have noticed that these receivers are also more sensitive than others to cabling issues so things such as bad connectors, damaged coax or cable runs above 100 ft can cause some of the issues you have experienced.
Up until your last post, it initially seemed that you did not like the unit and tried to force us in accepting a return by posting every issue that you could find or things you did not like about it. However based on your last post, you do like the product but need to have the technical issues that you are experiencing with it resolved which is perfectly understandable.
Unfortunately in this industry, no retailer including us is able to accept returns on any FTA satellite receiver even if a request is made within the return period as it would cause too many issues. This does not mean that your unit can't be serviced under warranty so if you are certain that there are no issues with your system including cabling and that it is properly grounded, you have the option of having your receiver serviced under the 2 year warranty that it comes with. As long as the issues you have described can be replicated when the receiver is tested over here, the unit will be repaired or replaced at no cost to you.
If you would like to proceed with the above option, please let us know immediately in order to request an RMA number. Normally we require that an RMA number be obtained before shipping the unit to be serviced as it needs to be written on the package but as long as you contact us before your package arrives, we will make an exception and allow the RMA number to be used on it.
Bungo Pony:
I have never needed to return a product I bought online, mainly because I've never purchased something that worked this poorly.
I also don't care what market anybody is in, nobody should sell a lousy product for a high price and be able to get away with it.
--- Quote ---What you are describing is NOT typical behaviour for this unit so either something with your system is conflicting with the receiver or there might be a hardware issue with the unit itself.
--- End quote ---
I've never had any problems with my setup. Every receiver I've had has worked reliably.
--- Quote ---Also we have noticed that these receivers are also more sensitive than others to cabling issues so things such as bad connectors, damaged coax or cable runs above 100 ft can cause some of the issues you have experienced.
--- End quote ---
I go over my system once per year to check everything over and re-align my dish. I can't understand why sound would drop at the same time as the channel info display going extremely glitchy from connection problems.
--- Quote ---Up until your last post, it initially seemed that you did not like the unit and tried to force us in accepting a return by posting every issue that you could find or things you did not like about it.
--- End quote ---
What I don't like is not being unusable for a lengthy period of time. Again, I do a lot of channel surfing, satellite changing and feed hunting. I NEED something that can reliably perform these functions. This unit was NOT able to do it.
If you need to hear something I liked about the unit, the record feature was nice (once I figured out how to get the drive to mount - rebooting with the drive plugged in). I also DO want to connect it to my network which I didn't get a chance to try. Those were two major selling points for this unit. I do a lot of recording and having a receiver that's able to do it is a major plus for me.
--- Quote ---As long as the issues you have described can be replicated when the receiver is tested over here, the unit will be repaired or replaced at no cost to you.
--- End quote ---
I'd rather it be replaced by something from a different brand since I'm pretty sure some of the issues this thing has come new and out of the box. I can't see drive mounting and formatting problems being caused by grounding and coax cable issues.
--- Quote ---If you would like to proceed with the above option, please let us know immediately in order to request an RMA number. Normally we require that an RMA number be obtained before shipping the unit to be serviced as it needs to be written on the package but as long as you contact us before your package arrives, we will make an exception and allow the RMA number to be used on it.
--- End quote ---
There is no place on your website to request an RMA number, so I just filled out the "contact us" form.
You'll know which unit it is. I printed out one of my posts from this thread and enclosed it.
I shall hold off on my review. If the receiver still behaves the same way when it comes back, my review will be going up. It's currently in rough draft form and I haven't finished editing the video yet. If this thing still behaves poorly once it's returned, I will be putting up both my review and my video.
Bungo Pony:
--- Quote ---Normally we require that an RMA number be obtained before shipping the unit to be serviced as it needs to be written on the package but as long as you contact us before your package arrives, we will make an exception and allow the RMA number to be used on it.
--- End quote ---
Despite making a request for an RMA number, I never received a response.
You guys have had the AZbox for a few days now. I would like a response.
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