Television sources > DirecTV
directv's costumer service
tlspiegel:
I've been a customer for a very long time and have nothing bad to say about DirecTV's customer service. I did have one recent incident that upset me when I got my bill this month, but it was rectified immediately by customer service.
What happened is my HDMI cable cord bent at the connection to the TV. I had another old one, that I substituted temporarily, and it worked. However, I wanted a new HDMI cable cord from them, because the original one was broken. I called in, and they said they would send a new HDMI cable to me and to not worry about the cost or shipping, as it would be free. What she did is write up the order, then applied a credit for the same amount of the cord and shipping.
I received the HDMI cable cord in a few days. No problems. Then, I received the monthly bill and I see I was charged for two days of a three month trial of HBO. I do not have HBO and do not want HBO. I was mystified why this charge was on my bill and had my call escalated immediately to a supervisor. The first person I talked with had no idea what I was even talking about. So I waited and another person came onto the call and everything was explained to me and she gave me an even larger credit, bringing my bill down considerably, just because of the issue involved. Why I was charged for two days, she had no clue. Made no sense whatsoever!
Apparently, when I called in for a new HDMI cable cord, the person also subscribed me to HBO free for three months. Without telling me. It appears she thought she was doing me a favor. I wasn't made aware of this perk, and had no clue it was given to me. Subsequently, I found out after three months, I WOULD be charged for HBO automatically, unless I remembered to have it removed from my account.
Long story short, always look at your bills. Never assume that one month is going to be the same as the last month.
jaredstephens6:
I haven't had a very good experience with Direct TV. They have raised my bill and that made it hard. We were paying well over $100, then we switched to dish.
JohnBeaulieu:
--- Quote from: jaredstephens6 on November 27, 2015, 05:37 pm ---I haven't had a very good experience with Direct TV. They have raised my bill and that made it hard. We were paying well over $100, then we switched to dish.
--- End quote ---
Could you maybe elaborate a bit more? If you were on an introductory offer the price going up when it ends is normal. I hate to break the news, but it will be the same with Dish.
tlspiegel:
--- Quote from: JohnBeaulieu on December 01, 2015, 11:40 pm ---
Could you maybe elaborate a bit more? If you were on an introductory offer the price going up when it ends is normal. I hate to break the news, but it will be the same with Dish.
--- End quote ---
Exactly! Anytime you are quoted a price for service that isn't necessary (such as water, electricity, gas), you must ask if this is an introductory offer. Many companies lure you in with an unbelievable good price, with lots of perks attached to the offer. Be a smart shopper and inquire if the price you are paying is for 30 days, 90 days, one year, etc. Don't get stuck with sticker shock when the offer is no longer valid and you realize you have to pay more. No company is going to extend the initial offer price, past the time they have given you. So, buyer beware and don't be disappointed.
baldyhead:
I need to contact them in the next week to cancel my service. They have always been good in the past though, especially online. I've never really had a need to call them directly so I may experience something different altogether.
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