I had a SD PVR that I upgraded to an HD PVR (no ETF, as it was the first upgrade that I did). Tech came and installed the new PVR Oct 19th, he activated it, and de-activated my old PVR and had a box sent to me. I sent it back the next day after I got the box (Oct 29th), Purolator tracks it as delivered on Oct 30. Bell processed my returned receiver Nov 4th. A month and a half later I'm paying still for both receivers still, so I called to inquire when they will stop charging and issue my credit