Dr. Sat discussion forum
Television sources => DirecTV => Topic started by: mairj23 on April 29, 2015, 12:00 am
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Hello, Has anyone ever experienced bad customer service with DirecTV? I have many times in the past and if your service get's cut off, there is no way for you to call in and get it settled. I would like to hear your opinions on this?
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The telephone number is usually right on the bill where I live. Why is it that you can not call them to resolve it. My bill even usually tells me ahead of time when the exact disruption date will be if I'm behind giving me plenty of time to sort the matter before hand.
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I've only had good experiences with their customer service. I don't think I understand why you can't call. The phone number is on your bill and online. What happens when you call them?
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Do you have your services bundled with your telephone? Is that why you can't call when interrupted? Or is it something else? I would love to help but we need more information please.
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Well if you're in Canada, you can't call direct. The way around that, is getting a U.S. Magicjack, with a U.S. phone number. You need to match up your area code, with the zip code of the address of the receiver. Sign up for paperless billing and voila!
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Do they just not accept incoming calls from Canada? What am I missing here?
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They just block calls from outside the U.S. They don't take calls that are not on a U.S. area code. They are also very wary about people setting up their own systems and not having their install people do the work. You have to be very careful, when dealing with them. You best have all of your answers written down and ready to use, when they ask their questions.
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So what I think is being danced around here is that DirecTV and other US Satellite TV providers are not "lawful distributors" in Canada. When you deal in grey market product or services you can't expect a friendly or reachable official method for resolving billing issues. Especially from a company that isn't supposed to offer you service. The best thing to do is pay them on time or use a Canadian service.
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Well, I have had many dealings with direct tv over the years. Some of their service personnel are good and some are not, like any other company. I usually get them to make some concessions in terms of my bill. It is just one of the options that I can use if I am having a problem with Direct TV.
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I've never had a negative experience when dealing with their customer service, especially now that they've merged with AT&T. I think they're more responsive now than they've ever been. The customer service reps are really helpful and understanding when I call in.
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I've been a customer for a very long time and have nothing bad to say about DirecTV's customer service. I did have one recent incident that upset me when I got my bill this month, but it was rectified immediately by customer service.
What happened is my HDMI cable cord bent at the connection to the TV. I had another old one, that I substituted temporarily, and it worked. However, I wanted a new HDMI cable cord from them, because the original one was broken. I called in, and they said they would send a new HDMI cable to me and to not worry about the cost or shipping, as it would be free. What she did is write up the order, then applied a credit for the same amount of the cord and shipping.
I received the HDMI cable cord in a few days. No problems. Then, I received the monthly bill and I see I was charged for two days of a three month trial of HBO. I do not have HBO and do not want HBO. I was mystified why this charge was on my bill and had my call escalated immediately to a supervisor. The first person I talked with had no idea what I was even talking about. So I waited and another person came onto the call and everything was explained to me and she gave me an even larger credit, bringing my bill down considerably, just because of the issue involved. Why I was charged for two days, she had no clue. Made no sense whatsoever!
Apparently, when I called in for a new HDMI cable cord, the person also subscribed me to HBO free for three months. Without telling me. It appears she thought she was doing me a favor. I wasn't made aware of this perk, and had no clue it was given to me. Subsequently, I found out after three months, I WOULD be charged for HBO automatically, unless I remembered to have it removed from my account.
Long story short, always look at your bills. Never assume that one month is going to be the same as the last month.
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I haven't had a very good experience with Direct TV. They have raised my bill and that made it hard. We were paying well over $100, then we switched to dish.
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I haven't had a very good experience with Direct TV. They have raised my bill and that made it hard. We were paying well over $100, then we switched to dish.
Could you maybe elaborate a bit more? If you were on an introductory offer the price going up when it ends is normal. I hate to break the news, but it will be the same with Dish.
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Could you maybe elaborate a bit more? If you were on an introductory offer the price going up when it ends is normal. I hate to break the news, but it will be the same with Dish.
Exactly! Anytime you are quoted a price for service that isn't necessary (such as water, electricity, gas), you must ask if this is an introductory offer. Many companies lure you in with an unbelievable good price, with lots of perks attached to the offer. Be a smart shopper and inquire if the price you are paying is for 30 days, 90 days, one year, etc. Don't get stuck with sticker shock when the offer is no longer valid and you realize you have to pay more. No company is going to extend the initial offer price, past the time they have given you. So, buyer beware and don't be disappointed.
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I need to contact them in the next week to cancel my service. They have always been good in the past though, especially online. I've never really had a need to call them directly so I may experience something different altogether.
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I need to contact them in the next week to cancel my service. They have always been good in the past though, especially online. I've never really had a need to call them directly so I may experience something different altogether.
Why are you canceling your service? I'm just curious. Is it a service issue or price or something else?
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I would say directv's customer service has been mixed. Sometimes it is OK, other times it is terrible, however, threatening to cancel usually shapes them up. I have gotten my best deals then. Then of course comes the offers to subscribe and save 200 dollars...if they had been reasonable when I had talked to them there would not be a problem with me having to cancel.
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I would say directv's customer service has been mixed. Sometimes it is OK, other times it is terrible, however, threatening to cancel usually shapes them up. I have gotten my best deals then. Then of course comes the offers to subscribe and save 200 dollars...if they had been reasonable when I had talked to them there would not be a problem with me having to cancel.
I used to do the same with Comcast to get a better price when my current deal was up. I still think I paid to much, but it is better than it would have been. The DirecTV bill is certainly lower than my Comcast bill ever was though and I don't ever need to call customer service for anything really.
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I feel like the customer service for all of these companies is subpar, to say the least. I had a horrid experience with DirectTv, and I am willing to bet that it is the same across the board. Even the local cable company here is an absolute pain to deal with. The truth is is that people are content with what they have and are unlikely to switch, so they know that they have you.
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I feel like the customer service for all of these companies is subpar, to say the least. I had a horrid experience with DirectTv, and I am willing to bet that it is the same across the board. Even the local cable company here is an absolute pain to deal with. The truth is is that people are content with what they have and are unlikely to switch, so they know that they have you.
That is an unqualified statement. There are many people that switch providers where possible. Also, you can't categorically lump the service of all providers together and sum it up like that while still being accurate. Unless you have made an objective review of every service available to you calling them all sub-par seems a bit on the ridiculous side.
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I've been with DirecTV for about six years now and I can say that its service is superior to any other cable provider. I have minimal issues and if I do, their customer service reps are outstanding.
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I had service with Directv several years ago and their customer service was always wonderful. If I had a problem with my channels going out, I would call and they always fixed the problem from their end while we were on the phone. They were also great about letting me do payment arrangements if I needed to. The only reason I changed was that Dish seemed to have a more affordable package offer at the time I changed.