Change of frequency for BVN viewers in the USA, Canada, Central and South AmericaThis information is destined for BVN viewers and VRT Radio 1 listeners living in the USA, Canada, Central and South America.Since January 2, 2015 the frequency and symbol rate of BVN via the Eutelsat 113 West A satellite (formerly known as SatMex 6) has been changed. All other parameters like polarization, FEC etc., as well as the satellite remain the same.Most direct to home receivers and professional IRD's from cable companies have lost the signal of BVN because of this. To solve this problem here are some steps to receive BVN again.Technical reception data:New Frequency: 12089 MHz (or 12.089 GHz)New Symbol Rate: 11.719 MspsFEC (unchanged): 3/4Polarization (unchanged): HorizontalSatellite (unchanged): Eutelsat 113 West A (formerly known as SatMex 6)Orbital position (unchanged): 113 degrees WestInstructionsMake sure your receiver is put on automatic reception and with "network search ON"Power down your receiver for a minute and start it up again by unplugging the mains and/or the switch on the back side. If you still cannot receive BVN after this make an automatic search again, normally BVN should be found again.Another way is to change the current technical parameters of the transponder and do a new manual scan of the new transponder. You can also consult your receiver's manual.If you don’t receive BVN anymore via a cable company or a common system, you will need to inform the cable company and/or the administrator of this change.BVN does not have complete information as to which cable companies or common buildings take over and further distribute the BVN signal.BVN will, however, notify all the parties known to it of the change.If you need help adjusting your receiver please seek assistance from a local satellite installer or contact Home2US. This company, located in the east of the USA, has a helpdesk and a network of installers. The helpdesk is available on workdays from 9.00 a.m. ET - 5.00 p.m. ET on telephone number1-888-312-2182. If the helpdesk is closed, you can leave a message.You can also send a message to customercare@home2us.com or using the contact form: http://home2us.com/b2c/contactUnfortunately, the satellite operator did not inform us about this change of reception. Therefore, we couldn’t inform the BVN viewers in good time. We are sorry for this inconvenience.
Is it just me or has the previous transponder 12080 H 25635 already been taken down? I get no signal on it but can receive the new 12089 transponder frequency just fine.
Is there anyone else having the same problem.